Health & Fitness

What Benefits and Drawbacks Do Patient Portals in Healthcare Have?

Patient Portals

Data from patient portals is crucial for individuals to monitor their own health development as well as for doctors to comprehend the patients’ medical treatment. Patient portals provide several difficulties while also benefiting the improvement of healthcare quality. It might be challenging to use a patient portal effectively because of all the benefits and drawbacks they provide for the healthcare sector.

Request or make appointments for medical care at a doctor’s office. You may also view the history of your appointments as well as specifics for each one. Check into your appointment using MyChart before you arrive at the office to cut down on wait times.

Here are some advantages and disadvantages of patient portals:

• Pros

A quick communication

Portals give doctors a quick and simple method to interact with patients who are chronically unwell. They serve as a resource for comprehensive and more precise patient information.

Patient participation

Portals enable patients to take charge of their own healthcare so they are informed about every step of the procedure.

Comprehensive System

Since they are an all-in-one solution for keeping patient data, neither patients nor providers need to switch between platforms.

Streamlined office procedures

Portals automate the tasks associated with running a business by enabling patients to make appointments online, ask for refills on their prescriptions, and more. As a consequence, less manual administrative activities need to be completed, which frees up front-office workers to assist doctors in giving patients better treatment.

24/7 accessibility

Patients may access their medical information at any time with ease thanks to portals. Additionally, portals enable patients to view and reply to communications at any time.

Several devices can access

Patients and physicians do not need to use computers exclusively to examine patient data. When they are not using a computer, they may easily access data from their cellphones or tablets.

better clinical results

Patient portals assist in enhancing clinical outcomes by keeping both patients and doctors informed of what occurs throughout the whole healthcare process.

• Cons

Patient portals have limits much like any other technology. They have various drawbacks despite the fact that, on the one hand, they make things easier for both patients and physicians. The following is a list of patient portal drawbacks:

Arduous to navigate

Most patients have trouble navigating the patient portal’s interface due to their lack of technological skills. Patients become frustrated while learning to utilise them as a result.

Privacy concerns

For providers, it might be difficult to prevent the abuse of each patient’s health information. Despite the need to protect patient privacy, information on these portals is more likely to be seen by unauthorised parties.

Uncensored medical records

Patients who are unfamiliar with medical jargon may become perplexed by the numerous unfiltered health records seen in portals. It raises issues for doctors who write clinician notes for patients, as these notes might be poorly understood by patients and lead to misunderstandings.

Added expenses

Patient portals, although being standalone platforms, require access to data from EHR systems to collect a patient’s medical records. This necessitates the integration of your patient portal and EHR, which will increase your budgetary expenses.

Concern with Data Security

Patient portals raise various data security issues since they might be a site where hackers or data thieves could gain access to a patient’s medical records.

What Benefits Do Patients Get from Patient Portals?

Patients benefit greatly from patient portals, which also serve their primary purpose of giving patients quick access to their medical information. Due to their 24/7 connectivity, they contribute to a better patient-provider interaction.

The patient-physician interaction can become closer than it was previously because to the care providers’ ability to evaluate patient health data, ask and respond to questions, review notes, and more.

Patient portals give healthcare personnel the opportunity to automate the majority of their front-desk duties and concentrate on the health of their patients, giving patients a sense of security regarding their medical care.

With these systems, patients may perform all of their duties, including making appointments, asking questions, expressing their difficulties with clinicians, and confirming appointments online using these portals, eliminating the need for several phone calls and follow-ups Tiktok counter.

Additionally, as was already said, patient portals enable for safe communication with the caregivers while maintaining the privacy of the patient’s personal data.

What are some Patient Portal Ethical Issues?

Patient portals simplify the practice’s operations and allow it to share each patient’s medical records with them individually. But before implementing one in your practise, there are a few ethical concerns that need to be taken into account.

Practices may easily provide all of their patients access to their medical records thanks to portals. However, because the portals offer a tonne of information, they may give the patients an unwelcome sense of duty.

Patients and healthcare professionals frequently disagree on how much information should be disclosed to patients. Even the sharing of medical notes may need to be reviewed since patients may become confused by them.

By allowing the use of patient portals for care delivery, doctors are greatly relieved. However, doctors still need to spend more time listening intently and actively to each patient’s demands.

The inability of doctors to sympathise with their patients will result in their not giving each patient enough time. As a result, every clinic and doctor must make sure to provide each patient enough time while yet ensuring equality.

Because clinicians occasionally rely on technology and overlook their patients’ difficulties, using portals may occasionally lead to ethical dilemmas.

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What are some privacy and security issues with patient portals?

In certain hospitals, patients may access their health information using a proxy account, and doctors can log into these accounts using patient portal login information. Sharing credentials may result in a number of data security problems, including displaying more data to patients than intended and perplexing providers if they are unsure of who they are speaking with.

If the patient’s password is given to the carers, they may access patient information that the patients may not find comfortable for their care providers to see. Such sensitive information consists of prior medical care for derogatory conditions or choices about reproductive health.


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    July 9, 2022

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