What is a Chat API?

what is a chat api

A chat API is a pool of programmable structure blocks that can be used to give real-time converse features for in- app converse, or for a converse on a website.

In-app converse APIs are generally offered as a service by a third-party PaaS pall provider and can be fluently bedded in an operation by following the separate API attestation or with the use of a Chat SDK( Software Development Kit).

Chat API Use Cases

Companies make use of a Chat API to engage new guests in the deals process or to enhance connections with guests by offering direct live support. An association may also produce an internal cooperative converse terrain for workers in order to ameliorate productivity across different departments.

Another use case that has come popular is to give mass followership participation during live events in the form of a streaming converse window(e.g. for observers of competitive eSports).

Considerations for Chat APIs

Choosing a Chat API comprises:

  • Technologies such as HTTP, Push/Streaming, Ajax, WebSocket, REST, and XMPP.
  • Types of authentication available example Email / Two-Factor /OAuth / Single Sign-On.
  • Types of devices and platforms supported example. Web browser / Android / iOS.
  • Types of chat functionality required like 1-on-1, private group chat, open public chat, voice & video.

Different chat APIs offer support for advanced features similar to Asanti-spam, chatbot integration, customizable themes, temperance tools, converse history, codifying pointers, and read bills, webhooks, and adverts. These can be added as demanded, depending on the use case.

Chat API vs. Messaging API

Chat API is discerned from a Messaging API in that Chat APIs generally give live instant messaging only, whereas Messaging APIs may encompass instant messaging in addition to traditional messaging similar to SMS and MMS.

The chat API & in-app messaging as a service – Agora converse SDK and converse UI factors give inventors an easy way to integrate converse into any operation


About Author

Greetings, I am Pankaj Pandey, a dedicated professional with eight years of experience in the dynamic field of digital marketing. My journey in this ever-evolving landscape began with a genuine passion for exploring the vast potential that digital platforms offer for brand promotion and customer engagement. Specializing in SEO, social media marketing, content strategy, and online advertising, I have cultivated a strategic mindset and innovative approach that sets me apart. My campaigns have consistently increased brand visibility and delivered measurable results, showcasing my adaptability to industry trends and technological advancements. As the site owner and author of, I combine my digital marketing expertise with insightful content creation. This platform reflects my commitment to sharing knowledge, providing valuable insights, and guiding businesses towards success in the digital era. My journey is a testament to my unwavering commitment to excellence and innovation in the digital marketing realm. I look forward to continuing to push the boundaries of what is possible in the ever-evolving world of online promotion.

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