What is a Chat API?
A chat API is a pool of programmable structure blocks that can be used to give real-time converse features for in- app converse, or for a converse on a website.
In-app converse APIs are generally offered as a service by a third-party PaaS pall provider and can be fluently bedded in an operation by following the separate API attestation or with the use of a Chat SDK( Software Development Kit).
Chat API Use Cases
Companies make use of a Chat API to engage new guests in the deals process or to enhance connections with guests by offering direct live support. An association may also produce an internal cooperative converse terrain for workers in order to ameliorate productivity across different departments.
Another use case that has come popular is to give mass followership participation during live events in the form of a streaming converse window(e.g. for observers of competitive eSports).
Considerations for Chat APIs
Choosing a Chat API comprises:
- Technologies such as HTTP, Push/Streaming, Ajax, WebSocket, REST, and XMPP.
- Types of authentication available example Email / Two-Factor /OAuth / Single Sign-On.
- Types of devices and platforms supported example. Web browser / Android / iOS.
- Types of chat functionality required like 1-on-1, private group chat, open public chat, voice & video.
Different chat APIs offer support for advanced features similar to Asanti-spam, chatbot integration, customizable themes, temperance tools, converse history, codifying pointers, and read bills, webhooks, and adverts. These can be added as demanded, depending on the use case.
Chat API vs. Messaging API
Chat API is discerned from a Messaging API in that Chat APIs generally give live instant messaging only, whereas Messaging APIs may encompass instant messaging in addition to traditional messaging similar to SMS and MMS.
The chat API & in-app messaging as a service – Agora converse SDK and converse UI factors give inventors an easy way to integrate converse into any operation
