Business SMS is an important tool for eCommerce brands. brigades can use it to help guests find the products they need, support the ordering and delivery processes, and make sure they’re satisfied with their purchases. But transferring the same textbooks over and over in these situations can be time-consuming.
robotizations, which are getting more vital to every aspect of business operations, can help. Text robotizations take over simple texting tasks for your platoon. They help you save time while maintaining substantiated connections with your guests.
What is Automation?
Automation is the act of making something happen automatically without human intervention. In the case of eCommerce stores, automation is the process of setting rules or conditions that trigger certain actions to occur at specific times. An example would be if you set up a rule that says “if someone buys 10 products, then send them a discount coupon”. This action occurs automatically, without any human interaction.
Why Do We Need Automation?
There are many reasons why you should consider using automation. One of the biggest reasons is time management. You don’t have to spend hours manually entering data and checking each order individually. Another benefit is that you save money. If you have a lot of orders coming in, you’ll want to hire people to help you out. However, if you automate everything, you won’t need to pay anyone else.
How do I Use Automation?
The first step is to create a list of all the things you want to automate. Then, you’ll need to set up rules for those items. Rules are basically conditional statements that say “if this happens, then do this”. Once you’ve created the rules, you’ll need to set up triggers. Triggers are events that cause the rules to execute. For example, if someone purchases a product, then they receive a discount coupon. There are two ways to set up triggers: manually or automatically. Manual triggers require you to click a button or enter information. Automatic triggers work based on the state of the website.
What are Some Examples of Automation?
Here are some examples of automation:
- Sending out emails
- Notifying customers about shipping delays
- Processing refunds
- Updating customer accounts
- Adding discounts
- Creating coupons
Creating Text Automations for eCommerce Stores
Text robotization helps you stay in touch with your guests without taking redundant legwork from your platoon. After a fast and easy setup process, you can be sure that your Shopify guests remain in the circle throughout the order and delivery process — and have fast exchanges with your platoon that keep them coming back for further.
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