What is Business Process Outsourcing (BPO)?
Business process outsourcing (BPO) is the delegation of at least one or more information technology-intensive business processes to an external service provider who then owns, administers, and manages the selected processes according to defined and measurable performance metrics. BPO is often referred to as “outsourcing” or “offshoring” the business process. Definition Business Process Outsourcing (BPO) […]